This agreement describes the terms and conditions applicable to the services available on or through travel.mastercard.com (which is powered by Aspire Lifestyles (Americas) Inc. (“We” and/or “Aspire Lifestyles”)), along with any mobile website, call center and mobile and tablet applications (collectively referred to as the "Site") you may use in conjunction with any travel and lifestyle benefits afforded to you based upon the benefit program associated with your credit card issued by Mastercard International Incorporated (“Mastercard”) (“Mastercard Travel and Lifestyles Services Program”). These services are made available through Aspire Lifestyles, which operates as an independent service provider, for eligible cardholders in connection with benefits provided by Mastercard. Aspire Lifestyles is solely responsible for the provision and management of these services.
You agree to be bound by these terms and conditions which details your responsibilities, thereby limiting the liability of Aspire Lifestyles, Mastercard and any third-party suppliers. These suppliers include, without limitation, the airlines, hotels, rental car companies and other suppliers that provide travel or other services through this Site (such third parties collectively referred to as the "Travel Service Providers" or “Suppliers”). By accessing or using the Site, booking any reservations for travel products or services on this Site, or contacting our call center agents (collectively, the “Travel Services”), you agree that the Travel Services Terms & Conditions (the "Travel Terms") then in force shall apply. If you do not agree to these Travel Terms, do not use or book any reservations through this Site or our call center agents.
BEFORE submitting any information and/or using any of the services on the Site, please read this Agreement carefully. By accessing any area of this Site, users ("users" or "you") agree to be legally bound without limitation, qualification, or change and to abide by these Terms and Conditions, which will constitute our agreement ("Agreement"). You should also read our Privacy Policy, which governs your use of this Site and is referenced in this agreement. If you do not agree with any part of this Agreement, you must discontinue use of this Site. We reserve the right, in our sole discretion, to amend, modify, or alter this Agreement at any time by posting the amended terms on this Site. We recommend that you review these Terms and Conditions periodically. The amended terms shall be effective from and after the date that they are posted on the Site. Additional terms may apply when you book services or participate in sweepstakes or other promotions available on the Site.
You must be at least 18 years of age to be eligible to purchase, cancel or modify any services available through the Site. Accessing materials on this Site by certain persons in certain countries may not be lawful.
You may only use this Site to make legitimate reservations, purchases or requests to purchase the products or services offered (each, a "Request"). By using a credit card to secure a travel Request through this Site, you represent and warrant that you have the authority to use that credit card for the Request. You agree to provide correct and true information in connection with your use of this Site. It is a violation of law to place a Request in a false name or with an invalid method of payment. We reserve the right to cancel any airline, hotel or rental car reservation or any other transaction that it reasonably believes to have been fraudulently made, including by unauthorized use of a credit card.
You represent and warrant that you, and anyone you are making reservations on behalf of, are not currently listed on any applicable sanctions lists maintained by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) or any other relevant government agency, and that you will not, directly or indirectly, engage in any transactions that would violate any such sanctions regulations.
Without limiting the above, and whether or not you have a commercial purpose, you agree not to:
- Use this Site to make any speculative, false or fraudulent Requests or any Requests in anticipation of demand;
- Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- Deep-link to any portion of this Site for any purpose, including without limitation, the purchase path for travel services;
- Submit, post, transmit, upload, deliver or provide links to, any content containing material that could be considered harmful, harassing, obscene, pornographic, indecent, violent, abusive, profane, insulting, threatening, tortuous, defamatory, false, hateful or otherwise objectionable or to or through this Site;
- Submit, post, transmit, upload or deliver any content, information or comments to this Site that infringe or violate the intellectual property of others including, without limitation, copyrights, patents, trademarks, laws governing trade secrets, and/or rights to privacy or publicity;
- Attempt to gain unauthorized access to this Site, any related website, Content, accounts, computer system, or networks connected to this Site, through hacking, password mining, or any other means; or
- Obtain or attempt to obtain any Content through any means not intentionally made available through this Site, including harvesting or otherwise collecting information about others such as email addresses.
Privacy
Your privacy is very important to us. Please read our Privacy Policy, which governs your use of this Site. By using this Site, you agree that the terms of this policy are reasonable and satisfactory to you. You consent to the use of your personal information by us and/or the Travel Service Providers in accordance with the terms of this Privacy Policy and the terms of the Travel Service Providers' privacy policies. We will not be responsible for any damages resulting from a lapse in compliance with the Privacy Policy.
Accounts, Security, Passwords
You may register to use this Site by completing the specified registration process and providing us with current, complete, and accurate information as requested by the online registration form. It is your responsibility to maintain the completeness and accuracy of your registration data, and any loss caused by your failure to do so is your responsibility. It is your responsibility to maintain the confidentiality of your security question and your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss that you may incur as a result of someone else using your account, either with or without your knowledge.
Third Parties
If you use this Site to submit Requests for or on behalf of a third-party ("Third-party"), such as a family member or a traveling companion, you are responsible for any error in the accuracy of information provided in connection with such use (for example, the billing address and phone number of the credit card holder). In addition, you must inform the Third-party of all Terms and Conditions applicable. Each User using this Site for or on behalf of a Third-party agrees to indemnify and hold each Covered Party harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third-party's or the User's failure to fulfill any of its obligations as described above. You are directly responsible for any Request submitted including for total charges and performance obligations.
Modification/Termination of Usage
We solely reserve the right to modify, suspend, or terminate this Site and/or any portion thereof, including any service or product available through the Site, and/or your profile, account password, or use of the Site, at any time for any reason with or without notice to you. In the event of termination, you will still be bound by your obligations under this Agreement and any additional terms, including the warranties made by you, and by the disclaimers and limitations of liability. Additionally, we shall not be liable to you or any third-party for any termination of your access to this Site.
Links to Other Websites and Services
To the extent this Site contains links to outside services and resources, or to the extent that third party websites link to this Site, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. The presence of a link to a third-party site does not constitute or imply. Our endorsement or recommendation of the third-party, or of its content, products or services. If you choose to access any third-party site, you do so at your own risk.
We endeavor to publish and maintain accurate prices and information for Services. Travel Service Providers provide us with the price, availability and other information related to these services. In the event that a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from a Travel Service Providers, we retain the right to refuse or cancel any Requests placed for such service, whether or not the order has been confirmed and/or your credit card charged.
Travel Service Providers
You agree to abide by the terms or conditions of purchase imposed by any Travel Service Provider, whether that Travel Service Provider is selected by you or by us, including, but not limited to, payment of all amounts when due and compliance with the Travel Service Provider's rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such Travel Service Provider's conditions of purchase may result in cancellation of your reservation(s) or purchase(s), in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase(s). You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Site.
You agree that we will not be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind, which arises out of or is in any way connected with the performance or non-performance of any Travel Service Provider. In the event of non performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation of a Travel Service Provider, you agree that your sole recourse shall be toward such Travel Service Provider and not toward us.
We have no special knowledge regarding the suitability for disabled persons of any reservation. For information concerning the suitability for disabled persons for any reservation, contact the Travel Service Provider directly.
Certain inventory on our site is sourced and booked through third party travel providers, including airline aggregators, for which we facilitate the reservation.
Purchases made on our Site are transacted in different currencies, depending on the user’s IP address and/or the currency that the user selects. You will be charged in the currency shown upon checkout in the Summary of Charges. If you make a purchase from us using a credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement.
Airline tickets available through this Site are subject to the published conditions of carriage and rules, including but not limited to cancellation policies, of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and passenger. Airlines retain the right to adjust flight times and schedules at any time, and may in their discretion change or cancel flights or itineraries. Different tickets on the same airline may carry different restrictions or include different services.
Some airlines enter into "code share" agreements with a limited number of select airline partners. This means that on certain routes, the airline carrier selling or marketing the flight does not fly its own aircraft to that destination. Instead, it contracts with a partner airline to fly to that destination. The partner airline is listed as "operated by." In most cases you will check in with your "operating" carrier; however, you should verify your flight check-in location with your ticketing carrier. If your flight is a code share, it will be disclosed to you in the booking process and prior to your payment on a price disclosed, retail airline ticket.
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples include paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For more information, see https://www.faa.gov/hazmat/packsafe/.
You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets" if those practices are prohibited by the airline(s). You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel if that practice is prohibited by the airline(s). You acknowledge that most airlines prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets if you engage in these practices. You agree to indemnify the Covered Parties against airline claims, on the basis of these or any other prohibited practices, for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased.
Most airlines require you to use flight coupons in sequential order. For those airlines who allow the use of a ticket for only one segment, if you do not cancel all or part of your journey prior to the departure of any segment of your itinerary, you may forfeit up to the value of your airline ticket, depending on the rules of the fare purchased.
For certain itineraries, you are able to purchase two one way tickets on the Site rather than a round trip fare. If you do so, you will be making two separate bookings with two separate and different rules and policies (for example, for baggage fees, change fees, and refunds). Any changes made to one of your bookings will not affect the other booking (for example, if your initial flight is cancelled by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary). If you are traveling internationally, you may need to provide proof that you have a return flight at check in and at immigration.
The TSA of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and privacy impact assessment, please see TSA's Web site at www.tsa.gov.
It is your responsibility to ensure that you have obtained any necessary identification for your travel, that will be accepted by airport security. For Transportation Security Administration “Real ID” requirements, go to https://www.tsa.gov/real-id.
Government imposed taxes and fees and any applicable airline imposed fees are included in your fare. Tax rates in effect at time of purchase are applied to your ticket price. Retroactive tax rate increases may be the responsibility of the traveler.
Air travel itinerary changes, if permitted by the airline fare rules, may have a change fee charged by the airline typically ranging between $200 and $300 USD per ticket that will vary by market, carrier and specific fare rule.
Airlines may require you to pay additional fees at the airport for certain services and/ or if you exceed certain limits as dictated by the airline, such as the number of bags or weight allowed, and some airlines do not offer a free baggage allowance. Some airlines charge additional fees for other services, for example, for carryon baggage, priority boarding and seat assignments. During the booking process, we provide a summary of key terms of an airline’s baggage fees, but each airline should be consulted for complete information about its baggage and ancillary fees.
It is your responsibility to ensure that you have obtained any necessary visas for your international travel, and that your passport will be accepted. You may be required to obtain a visa to transit a country, even if that country is not your final destination.
Although most travel, including to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. We urge passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. For State Department travel warnings and advisories, go to https://travel.state.gov/content/passports/en/alertswarnings.html. For foreign health requirements and dangers, go to www.cdc.gov/travel/index.htm. Other information relating to particular international destinations can be found at www.dot.gov, www.tsa.gov, www.faa.gov, https://travel.state.gov/content/passports/en/country.html, www.treas.gov/ofac, or www.cbp.gov.
Although not commonly used, disinsection is permitted under international law in order to protect public health, agriculture and the environment. The World Health Organization and the International Civil Aviation Organization stipulate two approaches for aircraft disinsection--either spray the aircraft cabin with an aerosolized insecticide while passengers are on board or treat the aircraft's interior surfaces with a residual insecticide (residual method) while passengers are not on board. For more information about disinsection or to review a list of airline contacts for disinsection and a list of countries that require disinsection, please visit the Department of Transportation webSite at https://www.transportation.gov/airconsumer/spray.
By offering or facilitating travel to or from particular international destinations, we do not represent or warrant that travel to or from such points is advisable or without risk, and we shall not be liable for damages or losses that may result from travel to or from such destinations.
If you are traveling internationally, some countries or airports charge fees upon entering and/or exiting the country. These fees are not included in the ticket price, or the taxes and fees we display on our webSite prior to purchase. For more information on a specific country's entry/exit fee, we suggest that you visit www.travel.state.gov prior to departure.
Sometimes cheaper rates are available for a specific stay at a hotel, however, these rates made available by hotels may carry special restrictions and conditions, for example regarding cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation. Prices, rates and inventory are subject to availability from the hotel.
Upon check-in, the reservation holder must present a valid ID and credit card or, in the hotel's discretion, debit card, in his or her name (the amount of available credit required will vary by hotel). To check in, the guest on the reservation must meet the hotel's minimum age requirement, provided on the checkout page for any hotel reservation made on this Site.
1) Double Occupancy
All hotel reservations are guaranteed for double occupancy (i.e. 2 adults). Unless specifically noted, accommodations for more than two adults are not guaranteed. Some hotels may not allow extra guests. If your hotel does allow extra guests, there may be additional charges. These charges vary and will be payable directly to the hotel.
2) Late Arrival and Failure to Check-in on First Night
While you should call us if you wish to cancel a cancellable reservation in advance of your stay, if you are going to be delayed on your date of check in or find that you cannot check in to your hotel on the date you requested, you should contact the hotel to let them know. If you fail to check in to your hotel on the day of your reservation and do not alert the hotel, the remaining portion of your reservation may be canceled and you may not be entitled to a refund, depending on the terms and conditions of the applicable hotel.
You must contact us directly to change or cancel your Hotel reservations. Hotel cancellation policies vary. Certain reservations are non-cancellable and non-changeable. Others require you to pay a penalty if you cancel. Still others are fully refundable. Check the hotel cancellation policy when you book.
If you have disability needs, you must call the hotel and verify that your disability needs can be met. If your disability needs cannot be accommodated by the hotel, please call customer service.
Depending upon which hotel reservation service is used, you may or may not be able to select your room type and number and type of beds. Room assignments are based on hotel availability and are at the hotel's discretion. For hotels that allow smoking on premises, we cannot guarantee a non-smoking room for every property. If you have special requests, you must call the hotel and verify that it can meet your special requests after you have made your booking. We cannot accommodate or guarantee that special requests will be met.
In connection with facilitating your transaction, you will be charged for Taxes and Fees. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the location of the hotel where you will be staying.
Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
Depending on the property you stay at you may also be charged (i) certain mandatory hotel specific service fees, for example, resort fees, energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etc. These charges, if applicable, will be payable by you to the hotel directly at checkout. When you check in, a credit card or, in the hotel's discretion, a debit card, will be required to secure these charges and fees that you may incur during your stay. Please contact the hotel directly as to whether and which charges or service fees apply.
The charges may also include destination marketing fees collected by the hotel and passed along to tourist bureaus. If you are a citizen of a country other than the United States and you travel to your home country, you may owe additional taxes to the hotel at check out. Contact the hotel if you have questions.
a. The Mastercard Travel & Lifestyle Services Hotel Stay Guarantee is simple – if you book your four star or higher hotel stay through the Mastercard Travel & Lifestyle Services program and you encounter problems with the hotel, contact Aspire Lifestyle, the designated travel agent for the Mastercard Travel & Lifestyle Services program at the phone number on your itinerary or via the contact information found at travel.mastercard.com during your stay and a Aspire lifestyle manager will attempt to make it right for the remainder of your stay by working directly with the hotel to try to resolve your issue or will make efforts to find you comparable accommodations.
b. In order to be eligible for this Offer, the hotel you booked must be part of the Mastercard Luxury Hotels & Resorts Collection, rated four star or higher on the Mastercard Travel & Lifestyle Services website and must be booked through Aspire Lifestyle (“Aspire”), the designated travel agent for the Mastercard Travel & Lifestyle Services program, on the Mastercard Travel & Lifestyle Services website or through a Aspire lifestyle manager using your Mastercard. This Offer only runs for the duration of the hotel stay booked through the Mastercard Travel & Lifestyle Services program. In order to be eligible, the Mastercard cardholder who made the hotel booking must contact a Aspire lifestyle manager at the phone number on your itinerary or via the contact information found at travel.mastercard.com during the hotel stay so that the lifestyle manager may attempt to resolve the issue on your behalf. Although any specific location or alternative hotel cannot be guaranteed, if the Aspire lifestyle manager determines that your issue can only be resolved by booking alternative accommodations, they will attempt to find a new accommodation for the duration of your scheduled stay at a maximum out-of-pocket cost to Sponsor (as defined below) of $1,000, and subject to availability; provided you will still be responsible for paying the cost of your original hotel booking and Sponsor will only be responsible for paying the difference in cost for the alternative accommodations up to the out-of-pocket maximum. The goal, in such a circumstance, will be to Offer you alternative accommodations of at least an overall like kind and quality, including the same star level, as the accommodations you originally booked. You are only entitled to receive one set of accommodations under this Offer (either the original accommodations you booked or the alternative accommodations proposed by the Aspire lifestyle manager) and in no event will Aspire or Sponsor provide you with multiple rooms as part of the Offer. In no event will compensation or reimbursement be provided as part of this Offer.
c. To be eligible, accommodations must be booked using a Mastercard card and purchased directly through the Mastercard Travel & Lifestyle Services program. Void where prohibited by law.
d. Sponsor reserves the right to request additional information from you or the hotel to verify your claim. Sponsor reserves the right to deny any claims that cannot be verified, do not meet eligibility requirements, or for which you have provided incomplete information. Sponsor reserves the right to modify or cancel the 5. Offer at any time without prior notice. Any modification will be effective upon posting of modified Terms on the Mastercard Travel & Lifestyle Services website. Any cancellation will be effective upon removal of references to the Offer and these Terms on the website. Claims under this Offer cannot be made by any individual other than the original purchaser or on behalf of any group, company or organization. You may not assign or transfer your rights under this Offer to another party.
e. Sponsor reserves the right, in its sole judgment, to refuse any claim if Sponsor deems it insufficient or not in compliance with the Offer requirements. The Offer is strictly prohibited from being published or reproduced on any website, in any magazine, or elsewhere without Sponsor’s written permission. At any time up to the date of stay, Sponsor reserves the right to revoke any and all benefits of the Offer if it is found that a customer has violated or circumvented these Terms. Sponsor reserves the right to revoke participation in this Offer from any customer that makes claims under this Offer more than four (4) times in any twelve (12) month period.
f. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms, or the rights and obligations of any individual or the Sponsor, shall be governed by, and construed in accordance with the laws of the State of New York, without giving effect to any choice of law or conflict of law rules or provisions (whether of New York, or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than New York. The parties agree that all disputes arising out of or connected with these Terms or the Offer will be resolved individually, without resort to class action, and exclusively by arbitration to be held solely in New York, New York under the auspices of the American Arbitration Association and pursuant to its Commercial Dispute Resolution Rules and Procedures. Judgment upon the arbitration award may be entered in any court having jurisdiction thereof. This arbitration provision shall be deemed to be self-executing, and in the event that either party fails to appear at any properly noticed arbitration proceeding, an award may be entered against such party notwithstanding said failure to appear.
g. To the fullest extent permissible under applicable law, each participant acknowledges that, to the extent permitted by applicable law: (a) any and all claims, judgments and awards will be limited to actual third-party, out-of-pocket costs incurred (if any) not to exceed one hundred dollars ($100.00), but in no event will attorneys’ fees be awarded or recoverable; (b) under no circumstances will eligible individuals be permitted to obtain any award for, and eligible individuals hereby knowingly and expressly waive all rights to seek, punitive, incidental, consequential or special damages, lost profits and/or any other damages, other than actual out of pocket expenses not to exceed one hundred dollars ($100.00), and/or any rights to have damages multiplied or otherwise increased; and (c) eligible individuals’ remedies are limited to a claim for money damages (if any) and eligible individuals irrevocably waive any right to seek injunctive or equitable relief. Some jurisdictions do not allow the limitations or exclusion of liability, so the above may not apply to you.
h. No waiver of any of the provisions of these Terms shall be deemed or shall constitute a waiver of any other provisions hereof, nor shall waiver constitute a continuing waiver unless otherwise expressly provided. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms, which will otherwise remain in full force and effect. Sponsor’s failure to enforce any term in these Terms will not constitute a waiver of that provision. Individuals agree to waive any rights to claim ambiguity of these Terms. In the event there is a discrepancy or inconsistency between disclosures or other statements contained in any Offer-related materials, privacy policy or terms of use on a related-Offer website and/or the terms and conditions of the Terms, the Terms shall prevail, govern and control and the discrepancy will be resolved in Sponsor’s sole and absolute discretion. Sponsor reserves the right to modify or withdraw this Offer at any time.
i. This Offer is sponsored by Mastercard International Incorporated, 2000 Purchase Street, Purchase, NY 10577 USA (“Sponsor”).
a. The Mastercard Travel & Lifestyle Services lowest Hotel Rate Guarantee Offer (the “Offer”): If you book a qualifying ‘prepaid’ or ‘pay at local hotel rate’ hotel stay at properties part of the Mastercard Luxury Hotels & Resorts Collection through the Mastercard Travel & Lifestyle Services program either online or through an authorized program agent using your Mastercard and then find the same hotel room type, in the same hotel, for the same dates, the same number of children and adults, at a lower price online, before taxes and fees, we’ll refund you the difference or book the lower rate available for you. To make a claim in connection with this Offer, your claim must be submitted in accordance with the instructions set forth in Section 4 below prior to your stay and at least seventy-two (72) hours before the date of your reservation check-in. The Offer is subject to these Terms and Conditions (“Terms”). Void where prohibited by law.
b. The Offer applies only to online rates advertised and available to the general public and excludes: (i) rates or discounts that are not available to the general public, including, without limitation, corporate, group, charter, meeting/convention, AAA, CAA, government/military, and senior citizen rates/discounts; (ii) hotel rooms booked through or in combination with frequent stay, loyalty, points, coupon promotions, rooms won through contests, sweepstakes or auctions, rewards programs or membership program websites, or rooms booked on opaque websites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire’s “Hot Rates” or Priceline’s “Name Your Own Price”); (iii) rates available or otherwise offered only to local residents or residents of a specific state or country; (iv) promotional packages, all-inclusive packages, or bundles that may include additional amenities such as parking, meals or entertainment; or (v) rates offered by or through Sponsor’s competitor’s (as determined by Sponsor (as defined below) in its sole discretion). The Offer applies to the rate for the room night(s) only. The lower hotel rate may not come from a website where you call to get the rate or from an email or live chat message that you received. The Offer does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a hotel may collect directly from you when you stay at the hotel.
c. All terms of the comparison room reservation, including, without limitation, terms applicable to pre-payment, deposit, number of guests, or other requirements must be equal in all respects to the terms of your reservation booked through the Mastercard Travel & Lifestyle Services program for your claim to be valid. For example, if you book a room a room for four with two double beds, you may not compare it to a room for two with a king size bed.
d. To submit a claim under this Offer, contact a lifestyle manager at Aspire Lifestyles (“Aspire”), the designated travel agent for the Mastercard Travel & Lifestyle Services program at the phone number on your itinerary or via the contact information found at www.travel.mastercard.com and provide the lifestyle manager with the live website in which the lowest rate is being reviewed. All claims are subject to verification by Aspire and by Sponsor. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements. If your claim is validated, Aspire will refund the difference to the payment card you used to make your hotel reservation (prepaid rate or pay at local hotel rate). Note, any refunds may take up to sixty (60) days after the completion of your hotel stay to appear on your payment card statement. To make a claim in connection with this Offer, your claim must be prior to your stay and at least seventy-two (72) hours before the date of your reservation check-in. In the event that the hotel charges a cancellation fee or any other similar fee, such amount will be deducted from any refunds or payment that you may be entitled to under this Offer.
e. Sponsor reserves the right to deny any claims that cannot be verified, do not meet eligibility requirements, or for which you have provided incomplete information. Sponsor does not accept screen shots of imagery of lower prices provided by customers due to the ease of modification or alteration of such imagery. Sponsor reserves the right to modify or cancel the Offer at any time without prior notice. Any modification will be effective upon posting of modified Terms on the Mastercard Travel & Lifestyle Services website. Any cancellation will be effective upon removal of references to the Offer and these Terms on the Mastercard Travel & Lifestyle Services website. Sponsor will not honor claims submitted on behalf of another purchaser or from any group or organization. Sponsor reserves the right to request additional information or documentation to verify or validate a claim. All materials submitted to Aspire or Sponsor for a claim become property of the Sponsor and will not be returned, so you are encouraged to keep a copy of your materials.
f. Sponsor is not responsible for any printing errors or for any claims which are lost, late, incomplete, illegible, mutilated, misdirected, postage due or not delivered. Sponsor will not be liable for the payment of any refunds under the Offer with respect to rates loaded in error by another party or any printing, typographical, administrative, or technological errors in materials relating to rates provided by other parties. You may not assign or transfer your rights to or under your claim. Sponsor reserves the right, in its sole judgment, to refuse any claim if Sponsor deems it insufficient or not in compliance with the Offer. The Offer is strictly prohibited from being published or reproduced on any website, in any magazine, or elsewhere without Sponsor’s prior written permission.
g. At any time up to the date of stay, Sponsor reserves the right to revoke any and all benefits of the Offer if it is found that a customer has attempted to or has violated or circumvented these Terms. Resale of rooms eligible for the Offer is strictly prohibited. In the event Sponsor believes that a room eligible for the Offer has been resold, or the Offer is otherwise being intentionally abused or manipulated to circumvent its intent, Sponsor reserves the right to reject future Offer claims from any persons who participated in such actions.
h. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms, or the rights and obligations of any individual or the Sponsor, shall be governed by, and construed in accordance with the laws of the State of New York, without giving effect to any choice of law or conflict of law rules or provisions (whether of New York, or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than New York. The parties agree that all disputes arising out of or connected with these Terms or the Offer will be resolved individually, without resort to class action, and exclusively by arbitration to be held solely in New York, New York under the auspices of the American Arbitration Association and pursuant to its Commercial Dispute Resolution Rules and Procedures. Judgment upon the arbitration award may be entered in any court having jurisdiction thereof. This arbitration provision shall be deemed to be self-executing, and in the event, that either party fails to appear at any properly noticed arbitration proceeding, an award may be entered against such party notwithstanding said failure to appear.
i. To the fullest extent permissible under applicable law, each participant acknowledges that, to the extent permitted by applicable law: (a) any and all claims, judgments and awards will be limited to actual third-party, out-of-pocket costs incurred (if any) not to exceed one hundred dollars ($100.00), but in no event will attorneys’ fees be awarded or recoverable; (b) under no circumstances will eligible individuals be permitted to obtain any award for, and eligible individuals hereby knowingly and expressly waive all rights to seek, punitive, incidental, consequential or special damages, lost profits and/or any other damages, other than actual out of pocket expenses not to exceed one hundred dollars ($100.00), and/or any rights to have damages multiplied or otherwise increased; and (c) eligible individuals’ remedies are limited to a claim for money damages (if any) and eligible individuals irrevocably waive any right to seek injunctive or equitable relief. Some jurisdictions do not allow the limitations or exclusion of liability, so the above may not apply to you.
j. No waiver of any of the provisions of these Terms shall be deemed or shall constitute a waiver of any other provisions hereof, nor shall waiver constitute a continuing waiver unless otherwise expressly provided. If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Terms, which will otherwise remain in full force and effect. Sponsor’s failure to enforce any term in these Terms will not constitute a waiver of that provision. Individuals agree to waive any rights to claim ambiguity of these Terms. In the event there is a discrepancy or inconsistency between disclosures or other statements contained in any Offer-related materials, privacy policy or terms of use on a related-Offer website and/or the terms and conditions of the Terms, the Terms shall prevail, govern and control and the discrepancy will be resolved in Sponsor’s sole and absolute discretion. Sponsor reserves the right to modify or withdraw this Offer at any time.
This Offer is sponsored by Mastercard International Incorporated, 2000 Purchase Street, Purchase, NY 10577 USA (“Sponsor”).
We act as a facilitator in your reservation of a car with the rental car supplier. Vehicle rentals available through this Site are subject to standard rental contracts of the car rental companies, which will be completed by you at the time of pick-up of a vehicle. Actual prices may vary depending on special requests and items purchased at the counter. Pricing may change if you pick-up, or drop-off the car at a different date, time or location than you requested in your reservation or for other reasons at the discretion of the rental car company. While you may request child seats and other special requests, the requests are not guaranteed and are provided at the discretion of the rental car company. At the time of pick up, the driver will be required to present a valid driver's license, and a valid credit card in his/her name. Some locations also accept debit cards; however, rental partners have different requirements for customers who will only have a debit card at the time of pickup. While our rental car partners strive to honor your request for car type (economy, full size, SUV etc.), your requested car type is not guaranteed to be available. Specific cars, makes and models are not guaranteed and listed car makes and model are for example only. Car fleet information including capacities is based on the latest information provided to us by the supplier and is subject to change.
Reservations are not confirmed until a confirmation notification is received by you. We act as a facilitator in your dining reservation. You should be aware we are not responsible for the restaurant, its services, including, without limitation, any food, beverages, or decisions related to such services, or other actions or inactions of the restaurant. If you have a complaint about the service provided by the restaurant, you should take this up directly with the Restaurant. You grant us permission to share account information, reservation details, and other information that you provide to us with third parties for the purpose of booking reservations, and for other purposes as set forth in our Privacy Policy. You acknowledge that we are not responsible for any third-party products and services, and makes no representations, warranties, or guarantees with respect to them.
Pursuant to the policies of each restaurant, you may be charged for a cancellation or a no show (“No Show”). To avoid being charged a cancellation fee or forfeiting your right to receive a refund of your prepaid reservation, we recommend you adhere to the restaurant’s cancellation policy. If you want to dispute any No-Show designation, cancellation fee, or non-refunded prepayment, please contact the relevant restaurant to reconcile such dispute. We are not responsible for the decisions or actions taken by the Restaurant in connection with any of the foregoing disputes.
We may book reservations with other reservation booking networks or platforms ("Third Party Platform(s) ”).In accordance with the provisions of our Privacy Policy, you grant us permission to share account information, reservation details, and other information that you provide to us with such Third Party Platforms for the purpose of booking reservations and agree to receive transactional emails from such Third Party Platforms solely for the purpose of fulfilling your reservations. You acknowledge that we are not responsible for the products and services offered by any Third Party Platform or its associated restaurants, and makes no representations, warranties, or guarantees with respect to them. Your reservation with a restaurant managed by another Third Party Platform is also governed by the terms and conditions and privacy policy of such Third Party Platform.
Changes or cancellations can be made by calling us at XXXXXXXX. Change or cancellation fees may apply. Changes or cancellations made directly with the activity provider may forfeit any refund .
For refundable activities, cancellations received within three (3) days of activity date will be subject to a supplier cancellation fee equivalent to the total activity cost. If you fail to arrive for the activity, all payments will be forfeited. Cancellations received more than three (3) days prior to the activity date are fully refundable.
For activities identified as non-refundable, you are not allowed to change or cancel your reservation at any time. If you change or cancel your activity reservation, you will still be charged for the full amount.
No shows are non-refundable.
As part of the Reservation process you may receive a Voucher to participate in your Activity. Please refer to any voucher you may receive for more information and for specific terms and conditions.
If a paper or e-voucher is required, please remember to bring it with you along with a form of Government-issued photo identification. Otherwise you will be denied admission to the activity.
Travel Suppliers reserve the right to change, cancel, or modify the date, length, or any inclusions of the activity booked without any notice. You should reconfirm the activity booked at least 72 hours prior to the activity date
We are committed to customer satisfaction. If you have a problem or dispute, we will try to resolve it. You agree to give us an opportunity to resolve any problem, dispute, or claim relating in any way to the Sites and/or any of its related applications or services by providing notice to Customer Support.
This Agreement shall be governed by the laws of the State of Virginia, United States of America, without regard to conflict of laws. All Claims or other matters in regarding the Travel Services, whether based upon contract, tort, statute, or otherwise, shall be governed by the laws of the State of Virginia, without regard to conflict of laws provisions that would result in the application of the laws of any other jurisdiction. This clause shall not apply to any claims against Mastercard relating to or regarding Mastercard Guarantees as described herein.
You, the User, have the ability to dispute charges with credit card companies ("chargebacks"). If you have a question about a charge on your credit card statement where Aspire Lifestyles appears as the merchant of record, we encourage you to call us prior to disputing a charge with your credit card company to discuss any questions or concerns about our charges with us. We will work with you in resolving your concerns. We retain the right to dispute any chargeback that we believe is improper. We also retain the right to cancel any travel reservation in the event of a chargeback related to that reservation.
By using our service to make a reservation with a Supplier, you accept and agree to the relevant cancellation policy of that Supplier. Please note that certain rates or special offers are not eligible for cancellation or change.
All content contained within or available through this Site are provided to you on an "as is," basis. We make no representations or warranties of any kind, either express or implied, as to the operation of this Site or the information, content or materials included on this Site. To the fullest extent permissible, We disclaims all representations and warranties, including, but not limited to, the implied warranties of merchantability or satisfactory workmanlike effort, informational content, title, or non-infringement of the rights of third parties. We do not warrant or make any representations that this Site will operate error-free or uninterrupted, that defects will be corrected, or that this Site and/or its servers will be free of viruses and/or other harmful components. We do not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material of any kind contained within this Site for any purpose, including software, products, services, information, text and related graphics content.
Without limiting the foregoing, no warranty or guarantee is made (i) regarding the acceptance of any request, (ii) that a user will receive the lowest available price for goods and/or services available through this Site, (iii) regarding the availability of products and/or services through this Site or, where applicable, at any participating retailer or retailer location, or (iv) regarding the results that may be obtained from the use of this Site.
To the extent permitted by law, in no event shall Aspire Lifestyles, including its respective officers, directors, employees, representatives, parents, subsidiaries, affiliates, distributors, suppliers, licensors, agents or others involved in creating, sponsoring, promoting, or otherwise making available the Site and its contents (collectively the "Covered Parties"), be liable to any person or entity for any direct, indirect, incidental, special, exemplary, compensatory, consequential, or punitive damages or any damages whatsoever, including but not limited to: (i) loss of goodwill, profits, business interruption, data or other intangible losses; (ii) your inability to use, unauthorized use of, performance or non-performance of the Site; (iii) unauthorized access to or tampering with your personal information or transmissions; (iv) the provision or failure to provide any service; (v) errors or inaccuracies contained on the Site or any information, software, products, services, and related graphics obtained through the Site; (vi) any transactions entered into through this Site; (vii) any property damage including damage to your computer or computer system caused by viruses or other harmful components, during or on account of access to or use of this Site or any Site to which it provides hyperlinks; or (viii) damages otherwise arising out of the use of the Site, any delay or inability to use the Site, or any information, products, or services obtained through the Site. The limitations of liability shall apply regardless of the form of action, whether based on contract, tort, negligence, strict liability or otherwise, even if a Covered Party has been advised of the possibility of damages.
The travel service providers are independent contractors and not agents or employees of the Covered Parties. To the extent permitted by law, the Covered Parties do not assume liability or for any injury, damage, death, loss, accident or delay due to an act or omission of a Travel Service Provider and do not accept responsibility for any damage and/or delay due to sickness, pilferage, labor disputes, bankruptcy, machinery breakdown, quarantine, government restraints, weather, terrorism or causes beyond the Covered Parties' control.
No Covered Party shall be responsible for any Travel Service Provider's breach of warranty, nor for any other wrongdoing of a Travel Service Provider (including any liability in tort), as to any products and/or services available through this Site. No Covered Party shall be responsible for any Travel Service Provider's failure to comply with this Agreement or with applicable federal, state, provincial and local law.
To the extent not prohibited by law, if, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, user agrees the liability of any such party shall in no event exceed the total charge to the user assessed by us for making a Request.
You agree to defend and indemnify the Covered Parties from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought (i) by you or on behalf of you in excess of the liability described above; or (ii) by third parties as a result of:
The content on this Site is protected under United States and international laws, including trademark and copyright laws. The content on this Site, including without limitation, the information, text, software, code, photographs, videos, typefaces, graphics, music, sounds, images, illustrations, maps, lodging star rating system, designs, icons, trademarks, service marks, logos, and written content (collectively, “Content”), and the arrangement and compilation of the Content and the infrastructure used to provide such Content (which are also included in the definition of “Content”), are proprietary to and owned by Aspire Lifestyles, its corporate affiliates, and/or the Travel Service Providers. Some trademarks, service marks and other company designations on the Site may belong to third parties or Travel Service Providers and are used on the Site under license or for identification purposes only. The use of marks on the Site that belong to third parties, and the availability on the Site of goods or services from such third parties, should not be construed as an affiliation, endorsement or sponsorship of this Site and its services by any such third party.
In the event that any provision of this Agreement is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
The Mastercard Travel and Lifestyles Services Program and this Site are provided to you by Aspire Lifestyles Services and not Mastercard. No travel bookings are made by Mastercard, nor is Mastercard acting as a travel agency or providing any travel consultation or advice, in connection with this program. Any travel or other services purchased by you in connection with this program will be pursuant to a contract between you and Aspire Lifestyles, and not Mastercard. Mastercard makes no warranties whatsoever, express or implied, including the implied warranties of merchantability and fitness for a particular purpose, regarding this program, the Site or the services provided by Aspire Lifestyles, local travel agencies procured through Aspire Lifestyles or any other third-party suppliers. To the maximum extent permitted by applicable law, you agree that in no event shall Mastercard be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in connection with, the use of the Site or this program, or any information, products, and services obtained through the Site or this program, or otherwise arising out of the use of the Site or this program, whether based in contract, tort, strict liability, or otherwise, even if Mastercard has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. Nothing in these terms and conditions seeks to exclude or limit Mastercard’s or its business partners’, employees’ or representatives’ liability for any type of liability which cannot by law be excluded or limited.
Mastercard is an intended third-party beneficiary of this section titled “Disclaimer by Mastercard”.